Before dropping a line to us, please check the followings first:
– Product manual if you have question about how to use it.
– Troubleshooting if you have encountered any technical issue.
– FAQ section if you concerning about refund policy,
Frequently Asked Questions (FAQ)
- Is the payment secure?
We use Shareit(https://www.mycommerce.com/) as our primary payment method which is reliable, Secure and Scalable payment solution company.
- What is your refund policy?
We guarantee that 30 days no questions-asked refund.
- How to get keycode ?
Keycode will be sent to you automatically within minutes. Check your spam mailbox if you didn’t receive the keycode.
- Can I enjoy a lifetime free update?
Sure. If you buy our product, you don’t need to pay for the update of the product.
- What is Mp3itnow.com?
Our software allows user to record all their favorite music from online streaming sites like – Spotify, Pandora, Grooveshark etc and save it in MP3 format in your portable device. This will enable the user to listen to their favorite music anytime offline.
- Supported Online Streaming Sites
This audio recorder can record music from any online streaming site; here are some of the most popular online streaming site which works well for our software – Spotify, Pandora, iHeartRadio, Mixclouds, Grooveshark, Deezer, Myspace etc. Just to reiterate this Audio Recorder does work with almost all Audio Streaming sites.
Troubleshooting
- Fail on Product Registration
1. Check the typing of email address and keycode you have received
2. Disable VPN (Virtual private network) on your computer
- Can't capture any music or sound
Turn off “Exclusive Mode” on your computer.
To turn off “Exclusive Mode”, follow the steps as below:
1. Open Control Panel > Hardware and Sound > Sound and click on the Playback tab
2. Select the current audio devices and then click Properties
Note: Your computer might show differ as above screenshot
3. In the Properties window, go to the Advanced tab and uncheck the option to “Allow applications to take exclusive control of this device”
4. Click OK to Apply the settings
